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1.1 Becoming a Competent Business Communicator
1.2 Business Communication is Goals-Oriented
1.3 Business Communication is Receiver-Centric
1.4 The Process of Competence Development
1.5 Core Competencies of Business Communication
2.1 Introduction to Professional
2.2 Communicate Courteously
2.3 Present Messages with Care
2.4 Follow Business Conventions
2.5 Direct and Indirect Message Strategy
3.1 Introduction to Clear
3.2 Create a Clear Big Picture
3.3 Write Clearly at the Detail Level
3.4 Format for High Skim Value
4.1 Introduction to Concise
4.2 Be Brief and Complete
4.3 Strategically Select Content
4.4 Reduce Wordiness
5.1 Introduction to Evidence-Driven
5.2 Gather a Variety of Evidence
5.3 Evaluating Sources
Arley Cruthers
5.4 Communicate Evidence Clearly
5.5 What is Academic Integrity?
5.6 What is Citing?
5.7 Workplace vs. Academic Citation
5.8 Establish Evidence Credibility
5.9 How to Cite Sources
5.10 Creating In-Text Citations and References
5.11 Visualize Evidence Skillfully
5.12 Designing Assertion-Evidence Slide Decks
5.13 Test Your Knowledge
6.1 Introduction to Persuasive
6.2 Persuade Ethically
6.3 Set Your Top-Level Strategy
6.4 Structure the Argument
6.5 Apply Advanced Persuasion Techniques
6.6 Strive for Fallacy-Free Persuasion
7.1 Narrowing Your Focus
7.2 Asking Research Questions
7.3 Types of Sources
7.4 Conducting Interviews and Surveys
7.5 Fantastic Sources and Where to Find Them
7.6 Making a Research Plan
7.7 What If You Can't Find Sources For Your Topic?
7.8 Works Cited
8.1 Writing Memos
8.2 Writing Letters
8.3 Writing Emails
8.4 Writing Instant Messages
8.5 Taking Meeting Minutes
8.6 Audience Analysis for Reports
8.7 Types of Reports
8.8 Organizing Reports
8.9 Writing Formal Reports
8.10 Writing Executive Summaries
8.11 Audience Analysis in Employment Communication: Customization is Key
8.12 Audience Analysis in Career Communication and Algorithms
8.13 Writing an Effective Resume
8.14 Writing an Effective Cover Letter
8.15 Test Your Knowledge
9.1 Speaking in Employment Interviews
9.2 Movement and Vocal Qualities in Your Presentation
[Author removed at request of original publisher]; Linda Macdonald; and Saylor Academy
9.3 Managing Speech Anxiety
Linda Macdonald
9.4 Methods of Presentation Delivery
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; Andrew Stracuzzi; and Linda Macdonald
9.5 Structuring Your Presentation
Lucinda Atwood; Christian Westin; [Author removed at request of original publisher]; and Linda Macdonald
9.6 Outlining Your Presentation
9.7 Transitioning Among Presentation Parts
[Author removed at request of original publisher]
10.1 Introduction to AI in Business Communication
10.2 AI Literacy and Ethical Authorship
10.3 Understanding AI Writing Applications (AIWAs)
10.4 The Basics of Prompt Writing
10.5 Using AIWA in the Business Communication Process
10.6 Crafting Effective Business Messages with AI
10.7 Disclaimers and Copyright Concerns in AI-Generated Content
10.8 Conclusion
10.9 Case Studies of AI in Business Communication
10.10 References
About the Authors
Glossary
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5.13 Test Your Knowledge Copyright © 2023 by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.