Conflict among individuals and groups can arise for many reasons, and no workplace is immune from it. But conflict does not have to be destructive. In fact, having disagreements at and about work can lead to better relationships, discussion, decision-making, and innovation. The positive outcomes of conflict can only happen though if we know how to manage it and engage in it professionally. In this chapter, you will learn about the common causes of conflict at work, different conflict styles, and strategies for managing conflict.
- Identify common causes of conflict.
- Compare common types of conflict.
- Assess personal conflict style.
- Compare conflict styles.
- Assess conflict management strategies.
- Formulate a plan for engaging in a difficult conversation.
In addition to originally authored content, this chapter was adapted from the following Open Education Resource:
Business Communication for Success by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
Adaptations included editing tone, images, removing content to align the chapter with BCOM210 course learning objectives, and revising examples for an FHSU student population, and adding some original exercises to align with course objectives.