Successful business communication is often associated with writing and speaking well, being articulate or proficient with words. Business communication in written form requires skill and expertise. How you represent yourself with the written word counts. Writing in an online environment requires tact and skill, and an awareness that what you write may be there forever. From memos to letters to telephone conversations, your business communication represents you and your company. This chapter discusses workplace communication and the importance of delivering your message.
By the end of this chapter, you should be able to:
- Discuss the role of text messaging, memos, and letters in business communication.
- Demonstrate the appropriate use of netiquette.
- Demonstrate the five stages in a telephone conversation.
- Discuss meetings and their role in business communication.
- Describe the main parts of an agenda.
In addition to originally authored content, this chapter was adapted from the following Open Education Resources:
Business Communication for Success by Southern Alberta Institute of Technology (SAIT) under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
Adaptations included editing tone, images, removing content to align the chapter with BCOM210 course learning objectives, revising examples for an FHSU student population, and adding some original exercises to align with course objectives.