10.5 Discussion & Activities

10.5.1. Reflecting on Conflict

  1. Write a description of a situation you can recall where you came into conflict with someone else. It may be something that happened years ago or a current issue that just arose. Using the principles and strategies in this section, describe how the conflict was resolved or could have been resolved. Discuss your ideas with your classmates.
  2. Of the strategies for managing conflict described in this section, which do you think are the most effective? Why? Discuss your opinions with a classmate.
  3. Can you think of a time when a conflict led to a new opportunity, better understanding, or another positive result? If not, think of a past conflict and imagine a positive outcome. Write a description of what happened, or what you imagine could happen. Share your results with a classmate.
  4. What are the types of conflicts that individuals may have at work? Which type have you experienced the most?
  5. What are some primary causes of conflict at work?
  6. Explain how miscommunication might be related to a conflict at work


10.5.2. Approaches to Conflict Management

  1. List three ways to decrease a conflict situation. What are some pros and cons of each of these approaches?
  2. Do you deal with conflict differently with friends or family than you do at work? If so, why do you think that is?
  3. What is your usual conflict-handling style at work? Do you see it as effective or ineffective?
  4. Describe a situation in which not having enough conflict can be a problem.



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