Chapter 12: Intercultural Communication
Workforce demographics are changing organizational landscapes and how we work and communicate with others. What might be professional in one cultural context may not been seen as professional in another. We need to be adaptable and open to understanding others’ values and preferences to adhere to the platinum rule in business–treat others as they wish to be treated. In this chapter, you will expand your concept of culture to see how intercultural communication does not just happen between people who are from different countries, and no one is immune to cultural bias. We will think locally about how our language can influence organizational climate and affect our relationships with colleagues.
By the end of this chapter, you should be able to:
- Define and identify the effects of ethnocentrism.
- Understand the concept of common cultural characteristics.
- Compare divergent cultural characteristics.
- Practice speaking in culturally aware and inclusive manners.
- Recognize microaggressions and their influence on organizational climate.
This chapter was adapted from the following Open Education Resource:
Business Communication for Success by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
Adaptations included editing tone, images, removing content to align the chapter with BCOM210 course learning objectives, and revising examples for an FHSU student population, and adding some original exercises to align with course objectives.