Chapter 9: Teams and Groups

Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.
–Andrew Carnegie

We all have been a part of various teams and groups throughout our lives. Perhaps we have been a member of a sports team, a family, a school project, or a club or organization. As members of these groups, we learned what it meant to be an insider and what was important to that group. This socialization process either drew us closer or pushed us further away from the group. Organizational socialization as well as the lifecycle of working groups is the focus of this chapter. In addition, you will learn about various types of roles one might fill in a group and how the behaviors associated with that role can contribute to or detract from meeting shared goals.

Learning Objectives

By the end of this chapter, you should be able to:

  1. Define groups and teams.
  2. Identify the phases of Tuckman’s group lifecycle.
  3. Classify types of group members and group member roles. 
  4. Reflect on your group experiences.
  5. Understand the stages of organizational socialization.
  6. Identify organizational socialization activities.
  7. Practice group problem-solving steps.


This chapter was adapted from the following Open Education Resource:

Business Communication for Success by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

Adaptations included editing tone, images, removing content to align the chapter with BCOM210 course learning objectives, and revising examples for an FHSU student population, and adding some original exercises to align with course objectives.


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Introduction to Professional Development Copyright © 2022 by Rachel Dolechek & Rose Helens-Hart is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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