We have all been there. We have been assigned a task and have to work with others to accomplish it, but the group does not seem to function well. Or, there are others around us at work whose behavior or personalities we dislike. What are we to do if we do not want projects to fail or leave our jobs? Conflict is often seen as something to be avoided, but it is a normal part of interpersonal organizational interaction and can improve group, relationship, and organizational outcomes if handled well.
In this part, you will learn about team and group roles and dynamics as well as conflict management. You will get the opportunity to reflect on your own conflict style and consider how to leverage conflict to improve outcomes at work.