10.6 References

References

Bach, G., & Wyden, P. (1968). The intimate enemy: How to fight fair in love and marriage. New York, NY: Avon.

DeVito, J. (2003). Messages: Building interpersonal skills. Boston, MA: Allyn & Bacon.

Donohue, W., & Klot, R. (1992). Managing interpersonal conflict. Thousand Oaks, CA: Sage.

Gibb, J. (1961). Defensive and supportive communication. Journal of Communication, 11, 141–148.

Guffey, M. (2008). Essentials of business communication (7th ed., p. 320). Mason, OH: Thomson/Wadsworth.

Hocker, J., & Wilmot, W. (1991). Interpersonal conflict. Dubuque, IA: Willam C. Brown.

Horowitz, A., Jacobson, D., Lasswell, M., & Thomas, O. (2006, January–February). 101 dumbest moments in business. Business 2.0, 7(1), 98–136.

McLean, S. (2005). The basics of interpersonal communication. Boston, MA: Allyn & Bacon.